PRIVACY POLICY

Welcome to Midclap's privacy policy (“Privacy Policy” or “Policy”).

Midclap Technology India Private Limited and its affiliates (collectively, “Midclap”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.midclap.com/ or mobile application ‘Midclap’ (collectively, “Platform”) or avail products or services that Midclap offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.

At Midclap, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.

Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://www.midclap.com/terms (“Terms”). Please read this Policy in consonance with the Terms.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

(c) Third-Party Services:

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.

2. PERSONAL DATA THAT WE COLLECT

We collect different types of personal data about you. This includes, but is not limited to:

  • Contact Data, such as your name, email address, phone number, and postal address.
  • Identity Data, such as your date of birth, gender, and photograph.
  • Financial Data, such as your bank account details and payment card details.
  • Transaction Data, such as details of the services you have availed and payments made.
  • Technical Data, such as your IP address, login data, browser type, and operating system.
  • Profile Data, such as your username, password, preferences, and feedback.
  • Usage Data, such as information about how you use our Platform and services.
  • Marketing and Communications Data, such as your preferences in receiving marketing from us and third parties and your communication preferences.

3. HOW WE USE YOUR PERSONAL DATA

We use your personal data to provide you with the Services and the Professional Services. This includes, but is not limited to:

  • To register you as a user of the Platform.
  • To process and deliver your orders.
  • To manage your relationship with us.
  • To enable you to participate in promotions, surveys, and other interactive features of the Platform.
  • To improve our Platform, services, and customer relationships.
  • To send you marketing communications.

4. SHARING YOUR PERSONAL DATA

We may share your personal data with third parties in the following circumstances:

  • With service professionals to enable them to provide you with the Professional Services.
  • With our service providers who assist us in providing the Services.
  • With third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms and conditions and other agreements.

5. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

7. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@midclap.com